ABCExpress management believes that quality is customer satisfaction. We aim at reaching the level of superior quality at low cost by achieving flawless service generation. Hence ABCExpress management has adopted the Excellence Approach that equally and fairly meets the expectations of its customers, employees and shareholders, which in essence is a continuous process of improvement, learning and innovation.

Policies and principles adapted to successfully implement the Excellence Approach have been listed below. In scope of a culture of excellence shaped by these policies Mars Logistics Group is proud to be a company adept to the new millennium.

Customer Relations Policy

• Serve customers with a win-win philosophy
• Generate continuity in customer relations
• Surpass customer expectations with innovative services and keep customer satisfaction at highest levels.

Cooperation Policy

• Foster sustainable partnerships based on mutually beneficial relations

Human Resources Policy

• Ensure in employing the right people for the right job regardless of religion, language, race, gender or disability; increase employee satisfaction; strengthen corporate loyalty and develop efficiency; ensure participation in the decision making process by providing an environment for self development.

Communication Policy

• Guarantee vertical, horizontal and traverse information sharing amongst all parties with the right tools and at the right time.

Corporate Social Responsibility Policy

• Meeting social expectations and exist as a company respectful of laws and regulations
• Develop and apply example Social Responsibility projects

Financial Affairs Policy

• Effective debt follow-up and collection from income generated from primary business activity, securing acquired liquidity, financial equity provision at minimum cost wherever possible and fulfil responsibilities on a timely basis.
• Keeping record of company activities in accordance with laws, general practice codes, international accounting standards and in compliance with unified accounting system, producing real and reliable financial statement correctly representing operation results.

Purchase Policy

• Acquiring the right product and service at the right time, at the right amount from the right place at the right price.

Information Policy

• Rendering electronic documentation infrastructure wherever and whenever possible,
• Simplifying information access process and ensuring information safety.

Technology Policy

• Keeping operational efficiency at highest level by using latest technology.

Active Management Policy

• Ensuring that buildings, equipment and material provide top quality service at low costs within product optimum lifespan.
  

Understanding that mere words of a statement do not make a stand-alone policy, the employees of ABCExpress are resilient when it comes to taking care of the customer.

The Executive Management Team is committed to supporting and providing a working quality system so that each employee can continuously improve processes in his/her work area. The end result of quality workmanship is Total Customer Satisfaction. Our Goal!